IVR system or IVR tech. are something we have all used at least once in our lives. What does it entail? Technically speaking, Interactive Voice Response (IVR) is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer-generated voice. You can use your phone’s keyboard to create a certain outcome. In other words, an IVR system or application provides pre-recorded voice responses for appropriate situations to access relevant data.
– Transfer Call To Agent
– Play a Pre-Recorded Voice Clip
– Ask the user to record a voice mail
– Etc …
You can even set different call flow charts for different parts of the day. You may like to transfer a call to your agent in office time and record voice mail in non-office time.
Our fully integrated panel gives you the option to configure your IVR options, you can change or update any uploaded voice clip or change the call flow anytime from anywhere.